MANAGEMENT
LEADERSHIP
Effective Communication is a combination of knowing WHAT to say, HOW to say and WHEN to say it. Individuals who have successfully combined these three skills go through their daily tasks with ease in today's competitive business environment because they know how to respond appropriately to day to day challenges. Those who do not, continue to struggle and become ineffective. Leaders in organisations communicate daily with subordinates, colleagues, customers, suppliers, bosses, stakeholders, in meetings, doing presentations or selling products both face-to-face and over the phone. Each of these communication processes results in an ‘OUTCOME’, which leads to something that gets done either for the leader, for the other person(s), or for the mutual benefit of both. However, it is not just WHAT (outcome) is achieved, but more importantly it is HOW it’s (outcome) achieved. Some leaders are too passive. They suppress
their feelings, defer their views and let others manipulate their decisions.
Other leaders are aggressive. For them only their views and feelings matter.
In both cases, no effective conversation takes place, thus no new information
is exchanged. No progress is made on solving the problem because the leader
keeps repeating the same cycle day in and day out with others. On the other hand, Assertiveness skills will help the leader to break the cycle and be more focused and solve real problems rather than repeating ‘non-achievement’ again and again. This requires the leaders to master and demonstrate Assertive Leadership Behaviours (ALB). A leader is responsible to guide the direction of his or her organisation.
By demonstrating ALBs, leaders will earn loyalty of employees, respect from
peers, support from upper management and better relationship with customers. Others
are much more likely to support, imitate, listen and follow their leader
willingly to achieve the business objectives. Whether your behavior is unassertive (passive) or overassertive (aggressive), it is possible to change if you know the ‘HOW’ to be assertive. This programme focuses on developing the skills of ‘HOW’ to be an assertive leader and enable you to influence others effectively and lead them for results. |
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ObjectivesUpon completion of this programme, you will be able to: ·
Explain
the importance of assertiveness skills for leaders ·
List
down the proper steps to be taken in order to be an assertive leader ·
Demonstrate
the tools and techniques of being assertive ·
Be
results-driven and not activity-driven when managing and leading your people ·
Identify
the rights and responsibilities of positive, powerful and assertive
communication ·
Develop
and use a personal communication strategy on-the-job that is based on
psychological theory and the realities of workplace communications ·
Understand
and avoid poor communication strategies and apply remedies to improve your
communication at work ·
Be a
better listener to your own needs and that of your team members and customers ·
Proactively
handle conflict and difficult situations Who Should Attend·
Executives ·
Senior Executives ·
Assistant Managers ·
Managers ·
Senior Managers |
Learning OutcomeAt the end of this programme, you will have gained the following knowledge and learning: ·
Be
able to communicate and relate effectively with others so that you will be
able to solve real problems rather than repeating non-achievements. ·
You
will minimise passive, defensive and aggressive reactions, which block true
communication. ·
Your
every communication engagement with others will be results-driven rather than
activity-driven. ·
You will experience
increased work effectiveness and productivity, increased confidence in
handling difficult behaviour in others, reduced interruptions at work,
improved decision making and enjoy a more balanced lifestyle ·
You will be more in
control of your daily activities and experience reduced stress levels. |
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Programme Outline Day
1
Module 1: The Art Of Influencing People · Definition of ‘Influence’ in leadership · 4 methods of influencing people · Why people use the wrong methods? · The 4 fundamental Leadership Styles Module 2: Why Do
People Behave The Way They Do? ·
The
new challenges confronting leaders ·
Transactional Analysis (OK grid)
and assertiveness ·
The
role of Emotional Intelligence (EI) and assertiveness ·
The
relationship between values – attitude and behaviour ·
How
do you perceive yourself? ·
How are you perceived by others? Module 3:
Recognising Your Own Style And Behaviours · Self – assessment of my leadership strengths and weaknesses ·
Self
– assessment of my patterns of defensiveness – fight or flight ·
Identifying my interpersonal communication style · How assertiveness can change my leadership effectiveness? · External influences on my behaviour ·
Assumptions and its impact on assertiveness ·
Identifying
your own strengths – Overcoming Obstacles to Assertive Behavior Day 2 Module 4:
Assertive, Persuasive And Positive Communication · A definition of assertive behaviour and the benefits it offer · Assertiveness - 4 key parts ·
Differences between Passive, Aggressive, and
Assertive Behaviour ·
5
principles of communication to help you build the foundation of your assertiveness · Assertiveness and your feelings · The practices of assertive communicators Module 5: Handling Relationships At Work · Relationship 101 ·
The ‘Interpersonal –
Stakeholder’ relationship balance ·
The
Systems vs Competency approach to performance problems ·
Building assertive relationships with work
colleagues |
Module 6: Assertive Leadership Techniques ·
How
assertiveness helps leaders to increase their effectiveness? ·
The
art of persuasion – getting ideas across ·
Giving
and receiving critical feedback · Assertive questioning techniques ·
Nonverbal
assertiveness - Posture, gestures, eye contact, orientation and
proximity. · Voice - Pitch, volume and tone. ·
Using
assertive and positive language – making your message clear ·
Applying
assertive techniques in different workplace situations ·
The
PRES Advocacy model ·
The
‘GIVE and TAKE’ model · Developing an Assertive Leadership Behavioural (ALB) style Day 3 Module 7: Thinking And Behaviour At Work · Thinking pattern and its impact on workplace productivity · Behaviour pattern and its impact on workplace productivity · Nonassertive Thinking and Behavior modelling · Aggressive Thinking and Behavior modelling · Assertive Thinking and Behavior modelling · Lateral Thinking and its role in assertiveness Module 8:
Situations – Application Of Assertiveness Skills ·
Resolving
conflict assertively – strategies and techniques ·
The
role of assertiveness in successful managerial negotiations ·
Handling
performance problems assertively Module 9: A New Beginning – Assertive Leadership ·
Manager
or leader? · Continuously developing assertive communication and conflict resolution skills · Making assertiveness a lifestyle: Replacing old habits with assertiveness ·
Moving
from defeating (negative) to positive ways of thinking – building your
self-esteem ·
Setting
goals that work – SMART goals ·
Personal “ASSERTIVENESS LEADERSHIP ACTION
PLAN” |
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Administrative DetailsFees: MIM Member:
RM1,800 Non-Member:
RM2,100 Duration: 3 days Time: 9:00 a.m. – 5:30 p.m. Venue: MIM Management House Dates: · 29-31 March 2010 · 28-30 June 2010 · 27-29 September 2010 · 29 November - 1 December 2010 |
Training FacilitatorMain Trainer: P. Krisnan
Palanisamy,
MMIM, MIM-CPT Masters in Business Administration (MIM-University of Dip. In Accounting and
Finance (ACCA), Dip. In Education (UM),
BSc (UM) Alternate Trainer: Jeremy Earl Abrahams, MMIM, MIM-CPT, MIM-CPFM MBA (MIM – B. Sc (Hons) (USM) PSMB Scheme: ·
SBL SME Corp ·
80%
training grant (for eligible SMEs) (Early bird and group
discounts are not applicable for those who apply for programmes under this
training grant.) CPD Hours: ·
24
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