STRATEGIC MANAGEMENT

Making Strategy Work – The Balanced Scorecard Way

 

“Formulating strategy is one thing. Executing it throughout the entire organisation… well, that’s the really hard part.” – Lawrence G. Hrebiniak

                                                        

Having problems in translating your business strategy into actions, and eventually, expected results? Do you feel that the traditional financial measures are inadequate for guiding and evaluating your organisation’s performance in this information age? You are right! Navigating through such a competitive, technological and capacity-driven environment cannot be accomplished merely by monitoring and controlling financial measures of past performance. It has to include your organisation’s intangible and intellectual assets, such as customer loyalty, process capabilities, employee knowledge and skills, information systems and databases.

 

This unique programme, based on Robert S. Kaplan and David P. Norton’s Balanced Scorecard (BSC) concepts and practices, provides you with the hands-on “How To” of building a BSC, which translates your business strategy into measurable actions and hence desired results for your organisation. You will be able to learn how to develop a BSC strategy map by incorporating various key elements, namely, strategic objectives, measures, targets and initiatives.

 

Whether you are about to embark on a BSC initiative, or in the midst of a struggling BSC effort, you will be able to learn from this programme the best practices of developing a BSC, which is vitally important for your organisation’s success as well as your own success.

 

Objectives

Upon completion of this programme, you will be able to:

·         Identify the purpose of the Balanced Scorecard and define "strategy" in the BSC context

·         Describe Balanced Scorecard building process

·         Develop strategic objectives and create linkages between these objectives on a BSC strategy map

·         Identify the purpose of strategic measures in the BSC and describe the criteria for developing these measures

·         Identify the purpose of targets in the BSC process and describe the criteria for setting these targets

·         Identify strategic initiatives, map them to BSC objectives, and list the steps for prioritising them for their inclusion in the BSC

·         Identify the purpose and importance of reporting in the BSC process and develop a reporting framework

 

Who Should Attend

 

  • Managing Directors
  • General Managers
  • Senior Managers
  • Managers

 

Learning Outcome

 

At the end of this programme, you will have gained the following knowledge and learning:

  • Enhancement of understanding of BSC, its framework and uses
  • Experience on building a BSC strategy map
  • Translate your business strategies into actions by using BSC as a strategic management tool.

 

 

Programme Outline

 

Day 1

·         Introduction

o         Barriers To Effective Strategy Implementation

 

·         Balanced Scorecard (BSC) Concepts Overview

o         BSC Framework

o         Use of BSC

 

Day 2

·         Building A Balanced Scorecard

o         Getting Started

o         Mapping Strategy

o         Defining Measures and Targets

o         Aligning Initiatives

o         Reporting

 

Day 3

·         Building Strategic Alignment

ˇ        Cascading

ˇ        Integrating

 

Training Facilitator

 

Dr Lai Chong Teng, MMIM, MIM-CPT

Diploma (Mech Eng) (Technical College, M’sia),

BSc (Mech) (Strathclyde University, Scotland),

M Eng. (University of Mac Master, Canada),

DBA (UK),

Associate Consultant (MIM)

 

 

Administrative Details

 

Fees:

MIM Member: RM1,800

Non-Member: RM2,100

 

Duration:

3 days

 

Time:

9:00 a.m. – 5:30 p.m.

 

Venue:

MIM Management House

Kuala Lumpur

 

Dates:

·         1-3 April 2009

·         10-12 June 2009

·         17-19 August 2009

·         11-13 November 2009

PSMB Scheme:

  • SBL

 

SMIDEC SME Skills Upgrading Programme:

  • 80% training grant (for eligible SMEs)

(Early bird and group discounts are not applicable for those who apply for programmes under this training grant.)

 

CPD Hours:

  • 16

 

Recommended follow-on programmes:

 

The Strategic Trilogy

·         Change Management – Winning Organisational Change

·         Winning With Break-Out Strategy (BOS): Moving Beyond Blue Ocean

 

 

 

 

 

 

 

 

 

 

 

 


Formulating strategy, translating it into action with Balanced Scorecard and implementing change management to achieve and sustain the desired results.

 

 

What Our Participants Say:

 

“This course is well presented, objectives achieved and provides a clear understanding of the role of BSC in achieving organisation objectives.”

- Lim Kien Thai, Pengarah, Lembaga Hasil Dalam Negeri.