SUPERVISORY
MANAGEMENT
Supervisors
are the important “link” between management and non-management groups. They
play a critical role in managing and implementing the company's strategies.
Today's business environment constantly challenges supervisors not only to
deliver competitive goods and services of high quality at the lowest possible
cost but also developing and monitoring their staff performance.
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Objectives Upon completion of this programme, you will be able to: ·
Discover
your own dominant leadership style ·
Learn and
practice facilitation skills to draw out the best from your staff ·
Be a skillful leader and coach; knowledgeable, counsel, coach, encourage, trust and has confidence in
colleagues, care, is open minded and follow-up on performance Who Should Attend
Learning Outcome At the end of this programme, you will have gained the following knowledge and learning: ·
Understand
how to analyse followers’ learning and development level ·
Learn when
to delegate or instruct to match to your followers’ development level ·
Use the
model of communication feedback system ·
Create a
model to coach and counsel appropriately for each staff ·
Set up a
simple and effective follow-up system to track performance of staff |
Programme Outline Day 1 ·
Leadership
Style Diagnosis o
Analysis of
your leadership style o
Analyse
problem situation o
Leadership
Profile ·
Functions
of Supervision o
The nature
of supervision o
Tune
function of supervision o
Application
of P-L-O-D-C ·
Leadership
in Supervision I & II o
Leadership
behaviours influence results o
Monitoring
staff development levels o
Follower
diagnosis Day 2 ·
Communication
& Facilitation Skills o
Situational
application of facilitation skills o
Advanced
facilitation techniques to match learning needs of follower o
Facilitation
questions applicable at work o
Application
into Leader’s Window ·
Coaching
& Counselling Skills o
Guidelines to
coaching & counselling o
5 roles of
coaching & counselling o
Skills in
the five roles o
Application
of coaching & counselling o
Values:
empathy, encouragement, empowerment ·
Managing
Consequences o
Feedback /
Confronting / Praising Training Facilitator
Irene
Choong Peck Foong, MMIM, MIM-CPT
B A (Hons) (University
Malaya, M’sia), MBA (Training and HRD) University of Newport, USA |
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Administrative Details Fees: MIM Member: RM950 Non-Member: RM1,020 Duration: 2 days Time: 9:00 a.m. – 5:30 p.m. Venue: MIM Management House Kuala Lumpur Dates: · 16-17 February 2009 · 18-19 May 2009 · 24-25 August 2009 · 3-4 December 2009 |
PSMB Scheme:
SMIDEC SME Skills Upgrading Programme:
(Early bird and group discounts are not
applicable for those who apply for programmes under this training grant.) CPD Hours:
What Our
Participants Say: “I think that the art of matching leadership style with their development was good as it taught me how to decipher the right from the wrong. The art of coaching/counseling was also very effective in helping me as I support my subordinates all the time.” - Bibiana Chai,
Supervisor, Malaysian Airline System Berhad, Manager Learning Management
Service, Malaysia Airlines Academy. “An eye-opener in supervision. Allowed me to identify my leadership style and behaviour.” - Kee Lin Jin, Team
Leader, Interactive Intelligence Inc |