This 2-day programme lays the foundation for effective problem solving and decision making for newly appointed Executives and Supervisors. The strength of a chain lies in its weakest link. Training Executives and Supervisors in these competencies will help to optimise the effectiveness of the organisations’ management team in problem solving and decision making. |
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Objectives Upon completion of this programme, you will be able to: · Acquire knowledge and skills in effective problem solving from identifying and analysing a problem through to deciding on an action plan to resolve the identified problem. Who Should Attend ·
Executives/Supervisors
who have not yet been trained in problem solving and decision making Learning Outcome At the end of this programme, you will have gained the following knowledge and skills: · Effectively solve problems at the first level of management · Better contribute to maximising company productivity through preventing potential problems from happening · Resolve problems which arise at work |
Programme Outline Day
1 · Analysis of situation to identify problems and opportunities. · Analysis of a problem, symptoms, cause and effect. · Problem solving: - Objective to be achieved - Assumptions to be checked for validity · Search for ideas/solutions · Formulate solutions Day 2 · Evaluate a decision · Identify potential problems · Choose best-fit solution · Develop an action plan · Build in monitors to assess progress of plan · Build in contingency plan to steer performance towards success · Implement the action plan Training Facilitator Lee Teng
Chye, MMIM, MIM-CPT
B. A (Hons) University of Queensland, Australia |
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Administrative Details Fees: MIM Member: RM950 Non-Member: RM1,020 Duration: 2 days Time: 9:00 a.m. –
5:30 p.m. Venue: MIM
Management House Kuala
Lumpur |
PSMB
Scheme:
CPD
Hours:
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