Supervisors
are the important “link” between management and non-management groups. They
play a critical role in managing and implementing the company's strategies.
Today's business environment constantly challenges supervisors not only to
deliver competitive goods and services of high quality at the lowest possible
cost but also developing and monitoring their staff performance.
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Objectives Upon completion of this programme, you will be able to: ·
Discover
your own dominant leadership style ·
Learn and
practice facilitation skills to draw out the best from your staff ·
Be a skillful leader and coach; knowledgeable, counsel, coach, encourage, trust and has confidence in
colleagues, care, is open minded and follow-up on performance Who Should Attend
Learning Outcome At the end of this programme, you will have gained the following knowledge and learning: ·
Understand
how to analyse followers’ learning and development level ·
Learn when
to delegate or instruct to match to your followers’ development level ·
Use the
model of communication feedback system ·
Create a
model to coach and counsel appropriately for each staff ·
Set up a
simple and effective follow-up system to track performance of staff |
Programme Outline Day 1 ·
Leadership
Style Diagnosis o
Analysis of
your leadership style o
Analyse
problem situation o
Leadership
Profile ·
Functions
of Supervision o
The nature
of supervision o
Tune
function of supervision o
Application
of P-L-O-D-C ·
Leadership
in Supervision I & II o
Leadership
behaviours influence results o
Monitoring
staff development levels o
Follower
diagnosis Day 2 ·
Communication
& Facilitation Skills o
Situational
application of facilitation skills o
Advanced
facilitation techniques to match learning needs of follower o
Facilitation
questions applicable at work o
Application
into Leader’s Window ·
Coaching
& Counselling Skills o
Guidelines
to coaching & counselling o
5 roles of
coaching & counselling o
Skills in
the five roles o
Application
of coaching & counselling o
Values:
empathy, encouragement, empowerment ·
Managing
Consequences o
Feedback /
Confronting / Praising Training Facilitator
Irene
Choong Peck Foong, MMIM, MIM-CPT
B A (Hons) (University
Malaya, M’sia), MBA (Training and HRD) University of Newport, USA |
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Administrative Details Fees: MIM Member: RM950 Non-Member: RM1,020 Duration: 2 days Time: 9:00 a.m. – 5:30 p.m. Venue: MIM Management House Kuala Lumpur |
PSMB Scheme:
CPD Hours:
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