Effective
Communication is a combination of knowing WHAT to say, HOW to say and WHEN to
say it. Individuals who have successfully combined these three skills succeed
as leaders in business today. Those who do not, continue to struggle and
become ineffective in their daily tasks. Many leaders
go in circles day in and day out with the same conversation with their
colleagues, subordinates and bosses. Some leaders are too passive. They defer
their views, withhold their feelings, suppress their rights and let others
manipulate the discussion. Other leaders are too aggressive. They assume that
only their views and feelings count. In both cases, the unproductive
communication and relationship cycle with others is repeated again and again.
When leaders are passive or aggressive, no new information is exchanged. No
progress is made on the problem at hand. Assertiveness skills help the leader
to break the pattern. It helps the leader to solve real problems rather than
re-create old frustrations. A leader has the responsibility to guide the direction of his or her company. A leader's assertiveness and confidence earns respect. With that respect, people are much more likely to follow, help and emulate their leader to achieve success. They gain respect from peers, loyalty of employees, support from upper management and increased effectiveness with customers. |
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Objectives Upon completion of this programme, you will be able to: ·
Explain the
importance of assertiveness skills for leaders ·
List down the
proper steps to be taken in order to be an assertive leader ·
Demonstrate
the tools and techniques of being assertive ·
Be
results-driven and not activity-driven when managing and leading your people ·
Identify the
rights and responsibilities of positive, powerful and assertive communication ·
Develop and
use a personal communication strategy on-the-job that is based on
psychological theory and the realities of workplace communications ·
Understand
and avoid poor communication strategies and apply remedies to improve your
communication at work ·
Be a better
listener to your own needs and that of your team members and customers ·
Proactively
handle conflict and difficult situations Who Should Attend ·
Executives ·
Senior Executives ·
Assistant Managers ·
Managers ·
Senior Managers |
Learning Outcome At the end of this programme, you will have gained the following knowledge and learning: ·
Be able to
communicate and relate effectively with others so that you will be able to
solve real problems rather than re-create old frustrations. ·
You will
minimise passive, defensive and aggressive reactions, which block true
communication. ·
Your every
communication engagement with others will be results-driven rather than
activity-driven. |
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Programme Outline Day 1 ·
The new
challenges confronting leaders ·
The Role of
Communication and Assertiveness in Organisations ·
Why do
leaders need assertiveness skills? ·
Effective
communication skills for leaders o
5 principles
of communication o
The
practices of assertive communicators o
5 principles
to help you build the foundation of your assertiveness ·
What is
assertive behavior? – Definition of assertiveness o
The goals of
assertive behaviour o
Passive and
Assertive behaviour o
Results of
assertive behavior – Personality style and assertiveness o
The
difference between passive, assertive and aggressive behavior ·
Patterns of
defensiveness – FIGHT or FLIGHT ·
The GIVE and
TAKE assertiveness model o
The
assumptions and the means o
Appreciating
others and Appreciating self – Knowing what you want o
Vocal power
– Powerful and powerless speech o
Nonverbal
assertiveness ·
The Advocacy
model ·
Assertiveness
and leadership styles o
The
directive style o
The
consultative style o
The
problem-solving style o
The
delegated style ·
The Systems
Vs Competency approach |
Day 2 ·
Resolving
conflict assertively – strategies and techniques o
Conflict
styles and strategies o
Conflict
archetypes o
Conflict
management styles grid ·
Getting from
“NO” to “YES” ·
Giving and
receiving criticism ·
The role of
assertiveness in successful negotiations o
Saying “YES”
and “NO” assertively o
Developing
your ability to influence others o
Basic
negotiating tips o
Barriers to
successful negotiation o
Preparation
for negotiating o
Some
negotiation tips ·
Manager or
leader? o
Five
essential traits of excellent leaders o
Inspiring
leadership o
Five
qualities of motivational leadership ·
Principles
of defusing hostility o
Dealing with
poor performers o
How to
handle the poor performer? o
Active
listening and responsiveness o
Assertive
Listening ·
Assertive
Conflict Resolution o
4 step
format for using “I” statement o
Third party
intervention o
Identifying
your own strengths – Overcoming Obstacles to Assertive Behavior ·
Setting
goals that work – SMART goals ·
Support
goals to achieve results ·
The leader
as career coach ·
Personal
“ASSERTIVENESS ACTION PLAN” Training
Facilitator
P.
Krisnan Palanisamy, MMIM,
MIM-CPT
Dip. In Accounting and Finance (ACCA), Dip. In Education (UM), BSc (UM), Masters in Business Administration (MIM-University of Bath) |
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Administrative Details Fees: MIM Member: RM1,300 Non-Member: RM1,600 Duration: 2 days Time: 9:00 a.m. – 5:30 p.m. Venue: MIM Management House Kuala Lumpur |
PSMB Scheme:
CPD Hours:
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