Emotional Intelligence @ Work Tap into a new resource of people management and learn fresh ways to achieve mind and emotional balance. "If you look at star performers in corporations around the world, emotional intelligence (EQ) matter twice as much as IQ and cognitive capacity and technical skills combined." - Daniel Goldman, Harvard-educated psychologist and author. In this programme, you will explore the emotional side of yourself and how to better use your natural inner working to your greatest benefit. You will learn ways of dealing with yourself, your challenges and stresses, and those around you in a more human and humane way while still meeting your goals at work. You will also discover your EQ and how you can further develop and use it to your greater benefit. Ways to balance tasks and relationships at work and put them to immediate use, keeping them and your team in peak performance will also be covered.

Objectives Upon completion of this programme, you will be able to: Experience meaningful reflection and understanding of EQ as it applies to professional and personal life Examine your capacity to be a role model for EQ Realise that EQ is the foundation of effective leadership Expose to the current research on the brain, emotions, and behaviour. Learn to understand your actions and thoughts Evaluate your patterns of leadership and seek to improve Weigh and evaluate the implications of your choices more carefully Create strategies to build and sustain trust as the leader in your team Increase internal motivation for building EQ Identify specific actions to increase empathy and EQ for self, work and family Leave with a clarified sense of your own purpose in work and life · Generate many good questions!

Who Should Attend First Level Managers Executives who need to lead an effective team Learning Outcome At the end of this programme, you will have gained the following knowledge and learning: Two days of highly active, brain-based, and experiential learning based on 50 years of practical teaching experience and featured as a model in Daniel Goleman's “Emotional Intelligence.” This programme follows Six Seconds' EQ model for skills to develop and apply emotional intelligence with a range of effective tools that can be adapted in your professional and personal lives. · Able to apply the model immediately with your colleagues such as being a role model for EQ, understand their actions and thoughts, needs alignment and congruency, evaluate their patterns or bad habits and seek to improve, analyse the implications of each choice diligently and build trust in teams.

Programme Outline Day 1 · Know Yourself o Benefits of EQ – maturity, focused, empathy, ‘think before you leap’ o Emotional Expressions – label emotions correctly o The Brain – control your emotions o Negative Patterns / Bad Habits and how to change · Choose Yourself o Choice and Implications o Change Mechanisms – handle difficult situations and adapt to changes o Consequential Thinking o Exercise Optimism in the face of challenges o Intrinsic Motivation		Day 2 · Give Yourself o Empathy with EQ insight o Relationship building – use EQ insight as a bridge for leadership and teamwork o Principled living – leadership in practice · Leadership Application o EQ in teamwork – improves productivity and unity o EQ in professionalism – earning respect is tough o Next Steps and Goal Setting – sustain learnings in work and personal life Training Facilitator Amy Heinee Ratos, AMIM, MIM-CPT BSc (University of North Carolina, USA), MSc (Training & HRD) (Leicester University, UK) Certified and Licensed Trainer in Emotional Intelligence (USA)
Administrative Details Fees: MIM Member: RM1,100 Non-Member: RM1,270 Duration: 2 days Time: 9:00 a.m. – 5:30 p.m. Venue: MIM Management House Kuala Lumpur	PSMB Scheme: SBL CPD Hours: 16 Recommended follow-on programmes: · Personal Empowerment with NLP · Personal Success and Leadership Programme - Creating Success Mindset · Power Negotiation Using Psychological Tools! · Strategic Negotiation For Effective Results · Time Management & Personal Effectiveness